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Innovative self-service practices A Study Commissioned by the Institute for Citizen-Centred Service on behalf of the Research Committee of the Public Sector Service Delivery Council and the Public Sector Chief Informatio
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Document Date: 2013-11-13 08:58:13


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File Size: 2,35 MB

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Company

CVS / /

Country

Canada / Estonia / United Kingdom / Singapore / Denmark / /

Currency

AUD / USD / GBP / /

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Facility

ALL RIGHTS RESERVED/TOUS DROITS RÉSERVÉS Institute / CVS pharmacy / /

IndustryTerm

public and private services / web portals / social media / technology-enabled self-service channels / voiceprint recognition systems / technology integration / informational services / technology revolution / Web channel / smart-devices / telephone channel / banking / data mining / on-line services / processes/technology / web gateway / de services / /

NaturalFeature

Kiosk channel / Web channel / Mobile channel / /

Organization

L’Institut / Transport Authority / Institute for Citizen-Centred Service Innovative / Public Sector Chief Information Officers Council / African Union / Research Committee / ALL RIGHTS RESERVED/TOUS DROITS RÉSERVÉS Institute / Australian Government / La mission / NHS / Citizen-Centred Service / Public Sector Service Delivery Council / /

Person

Nova Scotia Relevance / /

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Position

Governor / case worker / citoyens en matière de services et aide / Executive / Gov. uk Portal / contents Executive / Gov. of Canada  Partnerships / /

ProvinceOrState

Texas / Newfoundland / Florida / /

RadioStation

Nova / 1 What / /

Technology

Speech recognition / D. Technology / data mining / interactive voice response / mobile devices / /

URL

www.iccs-isac.org / /

SocialTag