performance management / on-line drivers license renewals / on-line registration renewals / state web sites / vehicle services / particular product / information systems / Internet transactions / Internet service delivery model / /
OperatingSystem
DOS / /
Organization
Missouri Department of Revenue / Virginia Motor Vehicle Dealer Board / Motor Vehicles Administration / Arizona Department of Transportation / DEPARTMENT OF MOTOR VEHICLES / DOL / DEPARTMENT OF REVENUE / Maryland Department of Transportation / Transportation Performance Audit Board / Harvard / Government Accounting Standards Board / Vehicle Services Division / Washington Department of Licensing / DEPARTMENT OF SAFETY / Motor Vehicles Division / Division of Motor Vehicle / Division of Motor Vehicle and Drivers Licensing / Department of Public / /
Person
David P. Norton / Robert S. Kaplan / SAFETY OVERSIGHT / /
Position
Director / Assistant / Driver / Governor / Director / similar state vehicle/driver licensing agencies / General / /
ProvinceOrState
Missouri / Tennessee / Virginia / /
PublishedMedium
the Interview Guide / Governing Magazine / Harvard Business Review / /
Microsoft Word - Appx 3H WA DOL Oversight final[removed]doc