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Information Technology Infrastructure Library / IT service management / Business service management / APM Group Ltd / ISO/IEC 20000 / Change management / IT Service Management Forum / Service desk / Information Systems Examination Board / Information technology management / Information technology / Technology


Document Date: 2007-06-04 08:03:19

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Company

Hewlett-Packard / The APM Group / Accenture / ITIL Advisory Group / Demystify / H.J. Heinz / EXIN ISEB itSMF International / BCS/ISEB / ConnectSphere / itSMF International / itSMF South Africa / Process Consulting / International Advisory Group / itSMF UK / Pink Elephant / IT Service Management / Honorary / /

Continent

Europe / Antarctica / Asia / North America / /

Country

South Africa / Australia / China / New Zealand / United States / /

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Event

Business Partnership / Product Release / /

Facility

ITIL Library / NL’s ITSM library / IT Services Qualifications Center / Harvard University / Carnegie Mellon University / Smithsonian Institute / Help Desk Institute / /

IndustryTerm

technology-specific activities / official publisher / finance / technology architectures / energy / financial services / online subscription / manufacturing / event management / certification services / service management / project management / printing / deployment management / mixed media / software applications / control systems / change management / search results / /

MusicAlbum

Cost / Asia / Quality / Business / /

NaturalFeature

Capability stream / Lifecycle stream / /

Organization

Ethics and Standards Board / Advisory Board of Comdex / Help Desk Institute / Carnegie Mellon University / Smithsonian Institute / International Who’s Who Historical Society / IT Services Qualifications Center / School of Management / Harvard University / Qualifications Board / MIT / Accredited Training Organization / UK Government / School of Public Policy & Management / Federal Bureau of Investigation / V2 Foundation / White House / Help Desk Institute International Individual Standards Committee / Information Systems Examination Board / Institute of IT Service Management / /

Person

David Cannon David Wheeldon David / Michael Nieves (Accenture) / Jim Clinch / Introduction / Gary Case / David Wheeldon / Colin Rudd / Vernon Lloyd / Richard Pharro / Sharon Taylor / Frances Scarff / Iqbal Michael Nieves Majid / Paul Rappaport / Signe-Marie Hernes Bjerke / Majid Iqbal / Michael Nieves Majid Iqbal / George Spalding Gary / Examiner / FOX IT / Shirley Lacy Ivor Macfarlane Shirley Lacy / Stuart Rance / Katsushi Yaginuma / Christian Nissen / Barry Coreless / David Cannon / Rosemary Gurney / Ashley Hannah / Majid Iqbal Michael Nieves / Ivor Macfarlane / Shirley Lacy / George Spalding / Sue Downey / /

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Position

Manager / Service Owner and Service Level Manager / practitioner and practice leader / custodian / Product Manager / Contract Manager / President / model of a service / Secretary / founder / author / Official / Federal CIO / lead author / Director of Training / Managing Director / executive / Manager ITIL Refresh News Launch Edition It / V3 author / Official Accreditor / Director IT Enterprise Management Services Ltd / Lifecycle Launch Official / Editor / Vice-President / Manager / speaker / project manager / Co-author / Consultant / Foundation Study Aid This Official / CSI Manager / Service / lead author in the development / Chairman / specialist in service management and change management / Director / Chief Architect / Director TSO / Chair / Director / International Client / Chief Service / Director International Client / member / popular speaker / Chair / Standards Management Board / Chief / /

Product

Glossary The Version 3 / Refresh News / V2 / Glossary The 3 / /

PublishedMedium

ITIL Refresh News / /

RadioStation

3 Core / Core / /

Region

North America / South America / South Africa / Far East / /

Technology

Knowledge Management System / Information Technology / PDF / Knowledge Management / simulation / /

URL

www.best-management-practice / www.best-management-practice.com / www.apmgroup.co.uk / www.itil-officialsite.com / www.best-management-practice.com/ITILRefresh / www.exin-exams.com / www.iseb.org.uk / /

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