bank holidays / public healthcare assistance / pain management / installations/services / attestano nella fascia media / healthcare assistance / methodological tools / public healthcare services / methodological systems / civic groups / health services / fascia bassa le altre nella media / la fascia media / gas installations / hotel services / medicinal gas installations / risk management / health care services / public services / electronic healthcare measures / healthcare / quality insurance / institutional telephone number / social and public healthcare support services / healthcare workers / public healthcare activities / printing / healthcare professionals / private hygiene services / nella media / organizational solutions / information booklets explaining services / telephone reservations / external audits / voluntary groups / postal services / public relations / fascia media / healthcare providers / improvement groups / semi-residential services / car park / /
Safe Hospital / Public Health Agency / Prevention and Protection Service / Public Relations Office / Environmental League / Emilia Romagna Regional Health agency / civil society / Civil Service Department / Emergency Services Unit / Protection Service / Tribunal for Patients / European Union / National Health Service / Ministry of Health / /
Person
TOR VERGATA / San Giovanni Battista / Anna-Regina Margherita / Aaron Wildavsky / /
C. Citizens as Actors in health services monitoring and auditing: the Italian experience 1. Civic evaluation as a standard practice of active citizenship