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The “Concierge” Customer Service Experience By Chris Nelson, Managing Director Advanced Marketing Solutions Is top-shelf Customer Service an art or a science? Actually, it’s a bit of both. It all starts with a revi
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Document Date: 2014-06-10 09:36:33
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File Size: 298,84 KB
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IndustryTerm
potential solutions /
personalized solutions /
live web chat /
/
Person
Chris Nelson /
/
Position
dealer /
Customer Service Representative /
Director Advanced Marketing Solutions Is /
mathematician /
Managing Director /
/
ProgrammingLanguage
Erlang /
/
Technology
CRM /
/
SocialTag
Customer experience
Customer relationship management
Customer service
ECRM
Marketing
Customer experience management
Business