| Document Date: 2015-03-15 13:40:40
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Company Derek Kerton February / Sprint / NPD Group / Washington Post / Strativity Group / 4 Introduction / Apple / / Country United States / / Event Reorganization / / Facility Genius Bar / Apple Genius Bar / Pew Research Center / / IndustryTerm appropriate device / customer experience management / web-support pages / communication services / Retail staff / device manufacturers / app-based help tools / consistent product / web provisioning / Diverse operating systems / carrier brand / retail / retail experiences / Telephone-based customer support / web chats / wireless service providers / selfservice support tools / mobile customer experience management / self-help services / Web chat When customers / Heterogeneous networks / social networks / retail stores / potential marketing tool / mobile operating systems / carrier rep / web chat / technology-averse people / / Organization Pew Research Center / / Position Executive summary Mobile customer experience management / call service representative / CONTENTS Executive / interpreter / / Product Apple iPhone / / PublishedMedium Washington Post / / Technology cellular telephone / SMS / smartphones / smartphone / mobile phones / instant messaging / mobile device / operating systems / Wi-Fi / mobile devices / /
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The future of mobile customer experience management