Centrelink / The Child Support Agency / There / Ombudsman / /
Country
Australia / /
Currency
USD / /
Event
Person Communication and Meetings / Reorganization / Product Issues / Delayed Filing / /
Facility
Port Hedland facility / Port Hedland IDF / /
Holiday
Commonwealth Day / Christmas / /
IndustryTerm
bank loan / search function / retail staff / information products / client / tax systems / electricity account reductions / temporary visa applications / pharmaceutical costs / advertising items / complaint management / telephone conversations / home care services / social security law / visa applications / wide-ranging search / /
NaturalFeature
Defence fall / /
Organization
Australian National Audit Office / Department of Veterans / Department of Family and Community Services / Defence Housing Authority / Department of Defence / DEPARTMENT OF DEFENCE Complaints / Administrative Appeals Tribunal / Australian Defence Force / Small Taxation Claims Tribunal / Department of Agriculture / ATO’s Integrity Advisory Committee / State Government / AT THE AGENCIES / Migration Review Tribunal / Defective Administration / Australian Government / Health Care Complaints Commission / Department of Immigration and Multicultural / Unaddressed Delivery Service / Australian Federal Police / IDF / Air Force / Australia’s Military / Commonwealth and State Government / Department of Education / Army / Taxation Relief Board / Defence Force Retirement and Death Benefits Authority / Defence Equity Organisation / Australia Post’s Unaddressed Delivery Service / Senate / Human Rights and Equal Opportunity Commission / Australian Taxation Office / /
CHAPTER 5 Looking at the agencies The majority of complaints received by the Ombudsman (78% of those received in 2003–04) concern five Australian Government departments and agencies—Centrelink, the Child Support Age