Agent-assisted automation

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1	Customer Profile An Exceptional Customer Experience Each and Every Time: Boosting Service by Unifying the Desktop Add to Reading List Source URL: www.jacada.com Language: English - Date: 2013-07-09 17:38:41 Jacada Computer telephony integration Telephony Call centre Customer experience Sales Customer service Agent-assisted automation Marketing Business Customer experience management
2	f ood f or t hough t ELECTRONICALLY REPRINTED FROM JUNE/JULY 2013 Beyond the Scale How automation goes beyond streamlining operations to improve Add to Reading List Source URL: www.culturatech.com Language: English - Date: 2014-07-08 13:31:54 Automation Customer experience management Process management Quality Marketing operations Agent-assisted automation Business Marketing Technology
3	PDF Document Add to Reading List Source URL: www.kombea.com Language: English - Date: 2012-01-09 08:40:08 Electronic engineering Management Electronic commerce Agent-assisted automation Process management Quality Call centre Interactive voice response Automation Telephony Computer telephony integration Business