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Telephony / Electronic engineering / Contact centre / Electronics / Voice over IP / Service-level agreement / Computer telephony integration / Outsourcing / Call centre


Document 4- Understanding Virtual Network Data If a telephone service is provided through a single ‘stand alone’ contact centre all callers dialling the number associated with that service will be connected to this c
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Document Date: 2013-01-16 14:56:34


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File Size: 167,50 KB

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Company

NHSDirect / Consumer Direct / HMRC / DWP / Professional Planning Forum / Budd Consulting / DVLA / /

IndustryTerm

virtual networks / telephone contact centres / telephone service / dissimilar services / overall network / /

Organization

Cabinet Office / Centre Level Data Each / /

Person

Gerald Power / /

Position

Policy Adviser / /

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