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Interactive voice response / Call centre / Avaya / Amerigroup / Virtual queue / Toll-free telephone number / Voice-mail / Telephony / Electronic engineering / Electronics


Landon State Office Building 900 SW Jackson Street, Room 900-N Topeka, KS[removed]Phone: [removed]Fax: [removed]
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Document Date: 2012-12-03 17:38:26


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City

Tampa Florida / Virginia Beach / Lenexa / /

Company

Avaya / Centene / Hewlett Packard / Kansas Member Services ASA / IVR Amerigroup / Avaya Communication / Amerigroup / /

Currency

pence / /

Event

Natural Disaster / /

Facility

Landon State Office Building / Contact Store / /

/

IndustryTerm

call center technology / health services / web application / delegated services / real-time basis / member services / telecommunications / speech recognition technology / call management / electronic device / term services / gateway device / speech recognition services / call recording solutions / electronic web application / Voice Over IP / /

Organization

National Operations Center / UnitedHealthcare’s National Operations Center / KanCare / Location and Staffing Sunflower State’s Call Center / Aging and Disability Resource Center / Benefit Enrollment Center for KanCare / Sunflower‘s Call Center / Member Service Call Center / Contact Center / /

Person

Per Month / Kari Bruffett / Robert Moser / Sam Brownback / /

/

Position

Communication Manager / broker / Dedicated Quality Coach / Secretary / Supervisor / Director / Member and Provider Services Management Team Members / representative / Manager 5.x design / Manager / air traffic controller / enrollment broker / Governor / Director / nurse / Private / Center Manager & Work Force Analyst / /

Product

High Availability CMS r15 platform / High / /

ProvinceOrState

Virginia / Mississippi / Georgia / Texas / Kansas / /

Technology

IP telephony / PSTN / CTI technology / Nuance speech recognition technology / speech recognition / ISDN / voice recognition / IEX call center technology / MPLS / DSP / VOIP / interactive voice response / /

URL

www.kdheks.gov/hcf / /

SocialTag