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Customer experience management / Management / Co-creation / Service quality / Loyalty business model / Strategic management / Relationship marketing / Service design / Service / Business / Marketing / Anticipatory thinking


Services Marketing and Customer Relationship Management Course Title Course Code No. of Credits/Term Mode of Tuition Class Contact Hours
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Document Date: 2014-09-17 22:17:48

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Company

Merrill Lynch / Amazon / Gaps Model / Supernova / Jyske Bank / McGraw-Hill / JetBlue Airline / Analysis Jyske Bank / /

Country

Germany / United States / China / Finland / /

Event

M&A / /

Facility

Relationship Building / /

IndustryTerm

appropriate services / competitive platform / airline / telecommunications / bank make / alternative solutions / business to business / high-tech industries / an important innovation / appropriate solutions / airline face / manufacturing / customer pyramid tool / /

MarketIndex

MIB 505 / /

Organization

Best Service / Manage Service / /

Person

Valarie A. Zeithaml / Mary Jo Bitner / /

Position

Financial Advisor / manager / general business practice / /

Technology

CRM / /

URL

http /

SocialTag