| Document Date: 2013-06-03 10:59:07
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Company UPS / comScore / United Parcel Service of America Inc. / Negative Recommendations (n=3043) Shipping / / Country United States / / Currency USD / / Event M&A / / Facility store The / / IndustryTerm online retailer / Online Shopper Study Online / online check-out / Online Shopping Satisfaction / overall online shopping experience / online customer experience / online tracking / online/instore working / overall online shopping satisfaction / online purchasing experiences / mobile and social media channels changing consumers / online purchases / Online Shopper Study / retail spending / social/deal services / online shopping experience / online shopping customer experience drive brand preference / store using mobile device / e-commerce market / online and then make returns / virtual online forum / e - commerce / web usability / social media platforms / online shoppers / retail stores / online shopping experience essential / retail location / overall retail / overall online satisfaction / online methods / focus / Online Shopping Satisfaction Consumer satisfaction / online discussion questions / retail eCommerce / Package tracking services / online purchasing / online focus / online shopping / / Organization Drivers of Positive Recommendations / Drivers of Negative Recommendations / / Technology smartphone / mobile device / /
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Microsoft Word[removed]UPS Online Shopping Customer Experience Study_v_Final_5 28v2.docx