Gartner / Xerox Corporation / Research Inc. / Design / /
Country
United States / /
Currency
USD / /
IndustryTerm
Online Customer Service Channels To Satisfy Customers And Reduce Costs / self-service web solutions / interaction systems / mobile web / web transaction last week / technologies / telephone customer service / multichannel solution / multichannel point services / ad hoc technology environments / implement multichannel solutions / Web self-service / payment processing / business using current integration tools / optimized multichannel solution / Web Based Self-Service Every customer interaction / account services / these rapidly changing tools / web channel / well-designed and managed multichannel solution / process bank transfers / self-service technology / ‘best’ solution / self-service solutions / multichannel solutions / point solutions / automated phone systems / call center solution / online form / / /
ProvinceOrState
Florida / /
Technology
SOA / cellular telephone / SMS / CRM / multichannel solutions / self-service technology / CRM system / Interactive Voice Response / mobile devices / /
Best Practices Brochure Optimizing Multichannel Environments Improve the Customer