University College London / Community Legal Advice Centre / /
IndustryTerm
telephone health advice / telephone service / legal aid services / face-to-face services / preferred telephone advice / telephone services / communication technology / Internet use / telephone advice offer / health services / specialist telephone services / face-to-face advice services / telephone advice / telephone assistance / telephone vs. face-to-face / telephone advice takes / assessment tools / telephone provision / telephone advice costs / public services / assumptions underlying telephone advice efficacy / civil law cases / legal services / telephone gateway / telephone legal advice services / transportation difficulties / /
Organization
Labour Government / Nigel J. Balmer Legal Services Research Centre / ZLOO QRW EH LPPXQH WR WKHVH FKDQJHV DQG VR PXVW VXUHO\ DGDSW´ /RUG &KDQFHOORU¶V Department / Coalition Government / Community Legal Advice Centre / Help the Aged / University College London / /RUG &KDQFHOORU¶V Department / Cabinet Office / Ministry of Justice / Legal Services Research Centre / Modernising Government / Faculty of Laws / Legal Services Commission / /
Person
Erlich / Davis / Nigel J. Balmer / Ash Patel / Lanier / /
Just a Phone C all Away: Is T elephone Advice E nough? Nigel J. Balmer 1,2, M arisol Smith 1, C atrina Denvir 1 and Ash Patel 1 1