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First PageMeta Content
Customer experience management / Attensity / Text analytics / Social media / Customer relationship management / Voice of the customer / Customer service / Net Promoter / Customer experience / Marketing / Business / Natural language processing


Document Date: 2010-04-27 18:02:48

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Company

Linksys WRT54G Wireless / MicroStrategy / Amazon / JetBlue Airways / Teradata / Twitter / ERP / Facebook / Cisco / TELECOM 1&1 Internet AG / Internet & American Life Project Attensity Group / Attensity Group / BabyCenter / Starbucks / /

Continent

America / /

Country

United States / /

Currency

pence / USD / /

Event

Reorganization / /

Facility

What store / MINE AND REPORT / /

IndustryTerm

airline category / media campaigns / social networking sites / outbound customer communications / internet customers / social media monitoring solutions / web forums / web communities feedback / knowledge management / social media communications / online forums / web form / social media monitoring tools / social media sources / intelligent search capabilities / order management / customer communications / keyword search / appropriate social media / social media text fields / food / customer relationship management / Web Communities / retail store / online knowledgebase / business intelligence tools / social media / airline / Web content management software / web-based application / analytic applications / involvement consumer products / Social networking / product review site / business intelligence systems / online retailers / web agents / social media team / social media conversations / self-service site / immediate network / intelligent search / pattern recognition technology / air travel / company web content / text analysis technology / social media interactions / /

Organization

First Person Intelligence / /

Person

Bryan Jeppsen / Dave Winer / /

Position

Research Analyst Manager / research analyst / Trip Advisor / consultant / single consultant / team member / coach / representative / knowledgebase editor / analyst / Digital Detective / /

Product

Voice / Response Management solution / Customer Bill / Response Management / /

Technology

SMS / CRM / text analysis technology / knowledge management / pattern recognition technology / content management / wireless Wi-Fi router / ISP / cell phones / Text Analytics technology / PDA / business intelligence / /

SocialTag