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Customer relationship management / Electronic commerce / Joint Information Systems Committee / Oracle CRM / ECRM / Marketing / Business / Customer experience management
Date: 2012-06-11 12:58:56
Customer relationship management
Electronic commerce
Joint Information Systems Committee
Oracle CRM
ECRM
Marketing
Business
Customer experience management

CRM Links and Info from Simon Whittemore JISC Here are some CRM resources which may be helpful: https://iecbolton.jira.com/wiki/display/rminhe/CRM+Maturity : A work in progress resource, synthesising learning, good pra

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