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Computer telephony integration / Electronic engineering / Electronic commerce / Information technology management / Interactive voice response / Call centre / Automatic call distributor / Customer experience / Speech analytics / Marketing / Telephony / Customer experience management


Defining Communications Excellence! Interactive
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Document Date: 2013-04-30 12:47:50

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File Size: 1,83 MB

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Company

Netster / /

IndustryTerm

optimizIVR inter-connects real-time statistics telephones / real time / telephony switch / Telephone responses / agent solutions / real time call management / software interface / telephony systems intelligence / web chat / telephony / inbound and outbound solution / /

Organization

Contact Center / /

Position

manager to Call / supervisor / CEO / Team supervisor / manager to compliance / call center manager / manager to their questions / manager features / manager / /

Technology

CRM / Interactive Voice Response / /

URL

www.claritascrm.com / /

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