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Interactive voice response / Electronics / Computer telephony integration / Callback / Automatic call distributor / Unified communications / Telephony / Electronic engineering / Zeacom


case study lifecare assurance LifeCare Speeds up Service and Makes Customers Happier With ZCC "The Zeacom solution has given us the tools to deliver a superior
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Document Date: 2012-01-09 15:25:27

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Company

IBM / Email Queuing / /

Event

M&A / /

IndustryTerm

online tools / center communications / internal and external communications / insurance organizations / telephony switch / personalized services / contact center solution / communications devices / telephone system / /

OperatingSystem

AS/400 / /

Organization

High Quality Service / Contact Center / ZCC Contact Center / /

Person

Mike Kim / /

Position

straight-forward / Account Manager / Telecommunications Engineer / /

ProvinceOrState

California / /

RadioStation

Wait / /

Region

Northern Europe / /

Technology

Interactive Voice Response System / IP telephony / PSTN / Interactive Voice Response / /

SocialTag