client management solution / privacy law requirements / web-based access / client management software systems / Internet technology / external housing counseling agency portals / database real time / software / improved reporting systems / web-based program / web-based transactions / software permits maximum flexibility / Internet-based systems / advancements in technology / real time / software programs / web-based system / Internet connection / call management / Voice Over Internet Protocol / sequel server / telephone system / e-mailers / software systems / online caller / voice and data connections / Voice over IP / /
Organization
office of the Ohio / OHFA’s office of Information Technology / U.S. Treasury’s Hardest Hit Fund / Ohio Housing Finance Agency / OHFA’s office of Consumer Advocacy / /
Person
Paul Vawter / Cindy Flaherty / Tonya Brunner / /
Position
counselor / Executive Director / Manager / improved customer service Manager / Attorney General / Chief Information Officer / Director Homeownership / Consumer Advocacy Manager / /
ProvinceOrState
Ohio / /
Technology
CRM / Information Technology / Internet technology / VOIP / Interactive Voice Response / /
2012 NCSHA Award Nomination Ohio Housing Finance Agency OHIO HOUSING FINANCE AGENCY Management Innovation – Technology