Spokane / Everett / Tacoma / Seattle / Caller / Washington / Olympia / /
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AT&T / Sprint / X5 / Key Telephone Systems / Avaya CMS / Information Services / /
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USD / /
IndustryTerm
field audits / sub‐systems / voice and data networks / Frame relay services / long distance services / client search function / telecommunications equipment / Web front‐end / telephony / doc mgmt system Online Application Paper applications / paperwork management / Real time / telephone assistance / telephone systems / recipient food / Individual telephone sets / long distance network / document management / social services / telephone functions / software product / food banks / food / excellent tool / call center telephone activity / basic food / voice network / software offers alternate methods / public switched network / voice and data / long‐distance network / telephone system / zip code router / /
OperatingSystem
Microsoft Windows / /
Organization
New Call Center Unit Structure Administration / CMS / Imaging Unit Child Care Unit / Call Center / Community Services Division / Background Washington’s Community Services Division / /
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Simon Desk / Document / Assistance Child / / /
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Senior Project Manager / Select Option General Information Child Care Medical Assistance Report / Call Management System Supervisor / WorkFirst specialist / Manager Service Delivery Review / TANF Basic Food General / statewide administrator / engineer the Division / /
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Microsoft Windows interface / Microsoft Windows / /
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Fine Tuning / /
Technology
alpha / document imaging / ESA / WAN / pdf / Frame relay / zip code router / Interactive Voice Response / PBX / /
Washington’s Call Centers A briefing about how call centers are structured for Washington’s public assistance offices. Contents