Săo Paulo / Bristol / Paris / Tokyo / Ivrea / Turin / Toronto / Milan / Vienna / Padua / Naples / St. Louis / Florence / Bombay / Dublin / Catania / New York / Pisa / Venice / Athens / Rome / Antwerp / Glasgow / Tampa / Bologna / Lisbon / London / Brussels / /
Company
Hewlett Packard / Sitel Corporation / Bibby / Ford Motor Company / Bain / Telcos / Statens Jaernvaeger / Odeon Cinemas / Pirelli / Gemini Consulting / Sitel Belgium / France Telecom / Gallup Group / Dell / UPS / Merchant Ltd. / AT&T / Alitalia / SLG / Oracle / Nokia / ABB / British Airways / AOL / Electrabel / Microsoft / Berlitz International Inc / Datamonitor / Resource International / Gallup Call Centre Management / /
Continent
Europe / /
Country
Netherlands / Norway / France / Australia / Portugal / United Kingdom / Scotland / Finland / Denmark / Germany / Italy / Sweden / Belgium / Austria / United States / Luxembourg / Spain / Greece / Ireland / /
Currency
USD / EUR / /
Event
Product Issues / Company Expansion / Business Partnership / Product Recall / /
Facility
Canal Plus / Capodistrean University of Athens / Zaventem Airport / The Toxic Call Centre / centre of Pitea / factory During / Odeon cinema / /
IndustryTerm
customer care services / communications basis / self-service technologies / technological solution / company distributing gas / telephone operators / emotional tools / insurance / business to business / satellite centre / personalised products / computer technology / on-line population / Public education systems / software developer / telecom infrastructure / human resources management / telecommunication services / e-mail communications / food delivery chain / tele-booking site / managed / telephone carriers / financial services / bank / telecommunications / call centre software / cost-saving solution / wireless phones / online population / web-site visitors / e - commerce / manufacturing / telephone agents / Internet users / bank call centres / speed digital telephone networks / computer telephony integration / telephone area code zone / telephone sales representatives / supply chain / media integration / telephone services / voice-over Internet protocol / work / telecommunications services / language conglomerate / self-service technology / main banks / healthcare / telephone communicators / high-tech enterprises / voice over Internet protocol / communication media / project web site / communications media / collaborative forms and tools / call centre ready infrastructure / seats Web seats Virtual seats / electricity / web-based communication / generation mobile telecommunications / call centre technology / telecommunication technologies / cognitive and emotional tools / internet-based services / consistent / telephone conversations / banking / telephone areas / rail operator / computer telephone integration / call centre technology suppliers / telecoms network / computer/software/electronics / over-automatic solutions / web technologies / technological equipment / dysfunctional ad hoc solutions / main technology / /
Organization
Web-Enabled Call Centre / Toxic Call Centre / Work / Sweden Agency / European Social Fund / Centre-South Italy / European Commission / European Union / Public administration / Machinists Union / Works Council / Department of Economic Sciences / CMMC Club / Gallup Organisation / Horizon Call Centre / University of Athens / /
Person
Kjellerup / Glenn Phelps / Eva Angerler / / /
Position
major UK chains / author / editor and senior partner / negotiator / Area Director / The Netherlands Foreign Investment Agency / Program Leader / industrial worker / US Federal Judge / software developer / /
Product
faulty cars / cars / /
ProvinceOrState
Padua / /
PublishedMedium
the National / /
Region
eastern Asia / South Italy / continental Europe / western Europe / Scandinavia / southern Europe / eastern Germany / East Asia / eastern Europe / /
Technology
Information Technology / ACD technology / self-service technologies / EVOLUTION OF TECHNOLOGIES / computer technology / main technology / The technology / call-back / voice-over Internet protocol / CTI technology / telecommunication technologies / speech recognition / computer telephony integration / Cable TV / cellular telephone / self-service technology / web technologies / call centre technology / VOIP / /
