Case Management / Knowledgebase / Issue Management / Interview Participant List Call Center / /
IndustryTerm
costs and services / online determinations / internal systems / triage exception processing / technology resources / redundant site / corporate server / event internal systems / web access / re-establishing services / call center services / application processing / health insurance skill / /
Organization
Economic Services Division / Call Center Organization / Role Bill Clark DVHA State Contract Manager Trinka Kerr office of the Healthcare Ombudsman Consumer / office of the Health Care Ombudsman / Health Access Eligibility Unit / Lena Hemingway DCF-ESD Call Center Operations Sonia Tagliento Maximus Call Center / Call Center Project Manager Susan Bauer Maximus Call Center / DCF ESD / Department for Children and Families / Alexis Perkins Maximus Call Center / /
Person
Susan Bauer Maximus / Mike Kontrovitz Maximus / Lena Hemingway / Trinka Kerr / Alexis Perkins Maximus / Paul Madden / Bill Clark / Sonia Tagliento Maximus / / /
Position
Advocate / driver / Recommendations GENERAL / Operations Manager / Vice President / analyst / General Business Continuity OBSERVATION / General / /
Microsoft PowerPoint - call center operations