SOCIAL CUSTOMER SERVICE THE NEXT COMPETITIVE BATTLEGROUND In today’s business climate customers expect more from companies. The business value and risks are real. It is no longer about how fast - Battleground - Document - PDFSEARCH.IO

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	SOCIAL CUSTOMER SERVICE THE NEXT COMPETITIVE BATTLEGROUND In today’s business climate customers expect more from companies. The business value and risks are real. It is no longer about how fast Add to Reading List Document Date: 2012-10-31 02:45:04 Open Document File Size: 128,27 KB Share Result on Facebook City Aberdeen / / Company Gartner / International Data Corporation / Facebook / / Currency USD / / Organization Better Service / / SocialTag Telephony Consumer behaviour Customer experience Net Promoter Loyalty business model Call centre Customer Customer dynamics Customer attrition Marketing

SOCIAL CUSTOMER SERVICE THE NEXT COMPETITIVE BATTLEGROUND In today’s business climate customers expect more from companies. The business value and risks are real. It is no longer about how fastAdd to Reading List