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Customer experience / Customer satisfaction / Call centre / Customer service / Customer / Marketing / Customer experience management / Business


Rethinking Your Business from the Outside In Harley Manning, Kerry Bodine, & Josh Bernoff ChangeThis | 99.06
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Document Date: 2012-10-10 15:48:19

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File Size: 406,95 KB

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Company

Charter Communications / Verizon / Wall Street Journal / AT&T / Dan / Sprint / Forrester Research / USAA / Watermark Consulting / /

Country

United States / /

Currency

USD / /

IndustryTerm

wireless operator / bill printing / wireless carriers / color printing / /

MarketIndex

S&P 500 / Customer Experience / American Customer Satisfaction / /

Person

Kerry Bodine / Jon Picoult / John Birrer / Dan Hesse / Josh Bernoff / /

Position

CEO / surly customer service representative / SVP / call driver / SVP of customer experience there / /

PublishedMedium

the Wall Street Journal / /

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