Trans World Airlines / Bradlees Stores / The Pension Benefit Guaranty Corporation / CFI Group / Director 3 Providing Premier Customer Service PBGC / LTV Steel / /
Continent
America / /
Currency
USD / / /
Event
Person Communication and Meetings / /
IndustryTerm
appropriate telephone number / plan-specific Web / Web technology / reduced processing times / large groups / retail sectors / information systems / targeted services / plan-specific Web pages / real difference / online benefit calculator / energy / earlier benefit estimates / airline / insurance progra / insurance premiums / agency use groups / information technology / calculator feature / customer relations management / focus groups / improved communications / insurance program / steel / /
MarketIndex
ACSI / /
Organization
Public Administration / Labor / University of Michigan Business School / Electronic government / office of Management and Budget / Congress / Grand Union / Society for Quality / federal government / U.S. General Accounting Office / Federal Relay Service / /
Person
John Seal / Steven A. Kandarian / Joseph Grant / Labor / / /
Position
EXECUTIVE DIRECTOR / premier customer service / INSPECTOR / communications assistant / Participant Problem Resolution Officer / trustee / Officer / PROVIDING PREMIER / senior-level advisor / Acting Executive Director / Practitioner Problem Resolution Officer / Deputy Executive Director and Chief / Governor / CHAIRMAN / Executive / Elaine L. Chao Secretary / Chairman of the Board / /