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Business / Design / Brand / Advertising / Car dealerships in North America / Customer engagement / Marketing / Communication design / Graphic design


THE RISE OF Social Media and the New Automotive Purchase Cycle
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Document Date: 2012-12-13 10:16:36


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File Size: 3,54 MB

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Company

Toyota / Ford / Dealer Dot Com Inc. / GfK Automotive Research / DriverSide / McKinsey & Company / Twitter / Facebook / Dealer.com / /

Country

United States / /

Event

Business Partnership / /

IndustryTerm

social media channels / car dealerships / consumer-driven media / print advertising / car shopping process / social media / social media users / social media posts / social media sites / advertising budgets / consistent online and offline experience / social media networks / retail businesses / social media strategies / online consumer reviews / online sources / automotive retail market / social networks / car shoppers / car buyers / car buying process / in-market car shoppers / search marketing / /

Organization

Harvard / David Court / /

Person

Jad Dunning / Mike Hannigan / Kevin Hern / DesignPartner Jeff Ferland / Kevin Root / Eliza Kelly / Alan Czarnomski / /

Position

advocate / Positive Brand Dealer / Editor / CEO / VP Marketing / Executive / Chief Product Officer / Senior Designer / consultant / Dealer / Executive VP / Lead Designer / /

Product

Consumer Decision Journey / /

PublishedMedium

Harvard Business Review / /

Technology

CRM / /

SocialTag