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Electronic commerce / Customer relationship management / Amazon.com / Business Model Canvas / Co-creation / Marketing / Business / Customer experience management


WHAT BUSINESS ARE YOU REALLY IN? CHANCES ARE,
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Document Date: 2013-05-15 11:35:43


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File Size: 4,42 MB

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City

Rayport / Palo Alto / /

Company

Charles Schwab / Inktomi / Providian Financial / Amgen / Bausch & Lomb / Novell / Medicis Pharmaceutical / Los Angeles Times / Apple Computer / Genentech / Merck / McKesson / Sun / NCR / Aurora Biosciences / E*Trade / Intuit / Burroughs / Yahoo! / Autoweb.com / Digital 1 Equipment / Roche Holding / IBM / America Online / Amazon / Adobe / AT&T / Jango / Auto-byTel / J.D. Power & Associates / Classifieds2000 / MasterCard / Excite / First Data / Harvard Business School Press / CapitalOne / American Airlines / Intel / Harvard Business Publishing / Microsoft / Myriad Genetics / /

Country

United States / /

Currency

USD / /

/

Event

Product Release / Company Expansion / Business Partnership / Reorganization / /

Facility

Amazon's facility / /

IndustryTerm

Internet-access providers / particular life-insurance package / infrastructure relationship management / average metropolitan newspaper / parallel computing / pharmaceutical industry / car / retail phone / competing products / customers with more valuable products / Web-based products / large-scale pharmaceutical trials / physical communications facilities / Web portal / fiber-optic networks / Web site referrals / manufacturing scale / energy / customer relationship management / on-line shoppers / on-line book / data processing / bank / financial services / attractive new products / electronic commerce spreads / information technology / typical newspaper / on-line infomediaries / manufacturing / backoffice processing / pharmaceutical industries / telephone-service resellers / media retailer / Electronic networks / retail telephone operation / appropriate products / back-office communications-equipment businesses / local telephone carriers / niany banks / biotechnology / scale-intensive printing facilities / infrastructure management / Internet / Internet industry / software components / large portion / component businesses customer relationship management / on-line services / businesses-customer relationship management / wholesale telephone operation / activity-relationship management / car manufacturers / nonfleet new-car sales / wire services / learning management systems / business-development function research new products / car phone / Internet To / logistical networks / news services / personalfinancial-management software / car buyers / manufacturing operations / network management / insurance package / search engine / electronic commerce / /

Organization

Traditional Organization / Harvard / /

Person

Patrick Butler / John Hagel III / John Haget III / Marc Singer / /

Position

automobile dealer / Major / relationship manager / /

Product

Apple II / /

ProvinceOrState

California / /

PublishedMedium

the Los Angeles Times / Harvard Business Review / /

TVStation

Wlii / /

Technology

gene mapping / information technology / fracturing / CRM / biotechnology / search engine / /

URL

http /

SocialTag