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Information technology management / Microsoft Dynamics CRM / Customer experience / Microsoft Dynamics / Microsoft Customer Care Framework / Contact manager / ECRM / Customer relationship management / Marketing / Business / Customer experience management


Customer Service Improve customer satisfaction and service effectiveness with Microsoft Dynamics CRM for Customer Service TM
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Document Date: 2013-12-19 15:21:01

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File Size: 1,34 MB

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Company

Microsoft Corporation / Op Dis co / Microsoft Dynamics CRM / /

Country

United States / /

IndustryTerm

instant communications / call quality solutions / customer value chain / case management / customer service solution / real time / appropriate solutions / contact center infrastructure products / telephony switch / workforce management / productivity tools / web-browser / offer management / communications tracking / computer-telephone integration / legacy applications / in-person communications / self-service Web / /

OperatingSystem

Microsoft Windows / /

Organization

Pennsylvania office of the Attorney General Microsoft Dynamics CRM Customer Service Choose / Windows Workflow Foundation / /

Person

Jeff Beelman / Rosalee Allan Sr. / George White / /

Position

VP and Chief Operations Officer / supervisor / Bede Braegelmann Project Manager / Manager / Polaris / Chief Information Officer / ppo rt / /

Product

Excel / Microsoft Corporation Portable Audio Device / SharePoint / Outlook / /

Technology

CRM / instant messaging / /

URL

www.microsoft.com/dynamics/crm / /

SocialTag