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Customer relationship management / Call centre / Customer service / Customer satisfaction / Coaching / Customer experience / Skill / Customer dynamics / Marketing / Customer experience management / Business


FEATURE FOCUS: MONITORING AND RECORDING SOLUTIONS Improving the Effectiveness of Call Monitoring – It’s More Intuitive Than You Think!
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Document Date: 2014-06-17 09:27:38


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City

Athens / Charlotte / London / /

Company

Ulysses Learning / SQM Group / New York Chicago Detroit San Francisco Group / /

Country

United States / Greece / /

/

Facility

U.S. headquarters / /

IndustryTerm

training solutions / appropriate solution / recognized training solution / /

Organization

American Bankers Association / Call Center Industry Advisory Council / /

Person

Ulysses Learning / Then / DINA VANCE / Effectively Once / /

/

Position

author / evaluator / Vice President / Coach / representative / untrained coach / /

Product

CallMentor / /

Technology

Simulation / /

URL

www.ulysseslearning.com / WWW.CONTACTPROFESSIONAL.COM / /

SocialTag