| Document Date: 2011-10-05 14:31:54
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City Perth / Sydney / / Company Page 5 Forrester Consulting / Interviewed Microsoft Product Management Group / Forrester Consulting / Page 6 Forrester Consulting / Page 8 Forrester Consulting / Forrester Consulting Forrester Consulting / Forrester Research Inc. / Page 1 Forrester Consulting / Page 4 Forrester Consulting / Page 7 Forrester Consulting / Microsoft / / Continent North America / Europe / / Country United States / United Kingdom / India / / Currency USD / / Event Product Release / Business Partnership / Funding / / IndustryTerm collaboration software / packaged software / legacy software / Healthcare information technology / monthly software / business technology systems / police services / business software / software license fees / systems integrator / services solutions / online implementation / extensible solutions / real-time insights / technology investments / financial solutions / customer relationship management / business systems / finance department / satellite campuses / customer management / improved campaign management / technology investment decisions / integrated medical devices / account management / banking / technology decision-making processes / access to reporting tools / onpremises solution / / Organization Design / / Person Michelle S. Bishop / / Position Project Director / Executive / Bishop / Senior Consultant / financial model representative / Senior Consultant / / Product Total Economic Impact / TechRadar / RoleView / Consulting services / Microsoft Dynamics CRM 2011 Software / Microsoft Dynamics CRM 2011 / Forrester Wave / Consulting / / Region Asia Pacific / / Technology CRM / CRM system / Healthcare information technology / implementing Microsoft Dynamics CRM / / URL www.forrester.com / www.forrester.com/consulting / /
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