| Document Date: 2015-05-24 01:24:20
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Company Customer Experience Management / Tata Consultancy Services Ltd / National Stock Exchange / Tata Group / Oracle / Forrester Research / Bombay Stock Exchange / Microsoft / / Continent North America / / Country India / / / Event Company Listing Change / / IndustryTerm retail banks / retail banking / assurance services / people management / client solutions / technology solutions / experience management / transportation / back-office infrastructure / scenario-based technology evaluation processes / Internet price matching in-store / software applications / bank / financial services / Retail / industrial conglomerate / retail businesses / customer compensation management / business software / data mining / real-time customer insights / back-end systems / offered products / loyalty management / technology barriers / front-end tools / long-term technology investments / technology deployment project / technology architecture / customer travel habits / industry solutions / data-mining efforts / software development / large airline / strongest retail banks / / Organization TCS’ Corporate Technology Board / TCS’ Enterprise Solutions Unit / / Person Krishnan Ramanujam / / Position author / global head / VP and Global Head / representative / / Technology data mining / / URL www.tcs.com / /
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A Point of View INSIGHT TO FORESIGHT Shaping and preparing for the Customer Experience Management of the future by leveraging insight to drive