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Customer experience / Customer satisfaction / Operational excellence / Customer service / Interactive voice response / Call centre / Information Technology Infrastructure Library / Customer dynamics / Marketing / Customer experience management / Business


White Paper How-to-Guide: Empowering Agents to Excellence in Every Day Moments A Continuous Improvement Process for Sustainable Customer Satisfaction
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Document Date: 2014-07-31 20:06:25


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File Size: 723,26 KB

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Country

United States / Philippines / /

Facility

Contact Center / /

Holiday

Thanksgiving / /

IndustryTerm

financial services / financial products / call center site / cross-functional communications / contact center site / /

Organization

Contact Center / /

Person

Know / /

Position

heavy Director / Major / leader / Manager / Sykes / /

Region

Latin America / /

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