Harvard Business School Publishing / CUSTOMER EXPERIENCE MANAGEMENT / LAGGING COMPANIES GROWTH/REVENUE GENERATION MARKET / /
Event
Company Expansion / /
IndustryTerm
experience management / experience support tools / industrial power systems / technology / /
Organization
Right / Foundation for Customer Experience Excellence Please / HARVARD / /
Position
director of customer experience / director of customer satisfaction and quality / vice president of global presales / VP / CEO / consultant / sales and marketing consultant / vice president of customer experience / vice president level / company executive / director of customer experience and insight / director of customer / senior vice president at a home health care and long-term care provider / /
Lessons from the Leading Edge of Customer Experience Management