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Customer experience / Customer service / Customer satisfaction / Customer dynamics / ECRM / Marketing / Customer experience management / Business


THE STATE OF ONLINE SELF-SERVICE A Special Report Published by
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Document Date: 2015-02-27 02:33:54

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File Size: 1,14 MB

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Company

IntelliResponse Systems Inc. / Gartner / Forrester Research Inc. / /

Continent

North America / /

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IndustryTerm

outdated technology / knowledge management / self-service technology / technology investment / digital self-service solution / digital self-service technologies / self-service solution / virtual agent solution / digital self-service technology / online self-service solution / ONLINE SELF-SERVICE / /

Organization

National Park Service / /

Person

ESTEBAN KOLSKY / /

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Position

customer service leader / /

Technology

digital self-service technologies / digital self-service technology / SMS / INSTANT MESSAGING / knowledge management / self-service technology / /

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