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Consumer behaviour / Customer engagement / Workforce management / Customer experience / Social media / Customer service / Customer dynamics / Marketing / Customer experience management / Business


Technical Brief Turning Social Media into a Game-Changing Customer Care Channel Aspect transforms social media into a true customer care channel, bringing it in line with customer experience and service best practices
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Document Date: 2014-04-13 20:13:03


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City

Apollo Drive Chelmsford / /

Company

Aspect Software Inc. / Twitter / /

Continent

Europe / /

Event

Company Expansion / /

Facility

Middle East Headquarters / The Square / Africa Headquarters / Corporate Headquarters / /

IndustryTerm

accessible products / social media listening platform / quality management / social media skills / social media / social media conversation / interaction management / enterprise social media response strategy / social media contacts / social media workflow items / social media engagements / technology foundation / employee groups / social media response / e-b / ink social media engagement / stablish social media / customer-centric contact management / social channel / social media services / historical and intra-day social media volumes / social media engagement / contact center infrastructure / /

NaturalFeature

Customer Care Channel / /

Organization

Central Intelligence Agency / Corporate Office Singapore / /

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Position

escalation specialist / /

ProgrammingLanguage

L / /

ProvinceOrState

Massachusetts / /

Region

Asia Pacific / /

URL

www.aspect.com / /

SocialTag