S. S. Hertz Hertz Harry / Nestlé Purina PetCare Company / Baldrige Performance Excellence Program / Carlson / BP / Big Brothers Big Sisters of America / MESA Products Inc. / Eaton Corporation / Cargill Inc. / RitzCarlton Hotel Company L.L.C. / Hertz / Technologies / L.L.C. / Honeywell Federal Manufacturing / Studer Group / United Feature Syndicate Inc. / Capitol Communication Systems Inc. / Boeing / DM Petroleum Operations Company / PRO-TEC Coating Company / Overseers / SuperCorp / MEDRAD Inc. / Premier Inc. / Nichols Inc. / Texas Nameplate Company Inc. / KARLEE Except / AtlantiCare / /
Continent
Africa / Asia / North America / Europe / South America / /
Country
Japan / United States / China / / /
Event
Man-Made Disaster / /
Facility
National Institute of Standards and Technology / Performance Excellence Baldrige Performance Excellence Program National Institute of Standards and Technology / Role Models T Baldrige Performance Excellence Program National Institute of Standards and Technology U.S. Department of Commerce / Richland College / Gregory R. Page Building / / /
IndustryTerm
copyright law / egg processing / oil spill / food safety / electronics / manufacturing / quality improvement systems / automotive manufacturing / management systems / /
NaturalFeature
Gulf of Mexico / /
Organization
Harvard University / Department of Dear Reader / Board of Overseers for the Baldrige Program / U.S. Department of Commerce / Richland College / U.S. government / National Institute of Standards and Technology / Alliance for Performance for Excellence / U.S. Congress / Clinical Research Pharmacy Coordinating Center / U.S. Army Armament Research / Development and Engineering Center / Harvard Business School / /
Person
Marilyn Barstow / Dawn Bailey / Role Models / Scott Kurtz / Harry S. Hertz / Samuel M. Liang / David Tilton / Mary Jean Ryan / Ellen Garshick / Joseph King / Gregory R. Page / Mike Sather / Jacqueline Calhoun / Scott Adams / Curt Reimann / Iredell-Statesville Schools / Jeff Lucas / Christine Schaefer / Models T Baldrige / Millie Glick / Brumit / Terry Holliday / Malcolm Baldrige / Harry Hertz / / /
Position
lead editor / Program Director / initial director / Chairman and Chief Executive Officer / chief executive officer / Secretary / officer / superintendent / director of the program / author / Lead author / CEO / Model / chairman / director / Director / Baldrige Baldrige / president and CEO / President of the United States / Professor of Business Administration / Executive / chair / Representative / Chair and Director / immediate past-chair / chief human capital officer / member of the board of directors / /
BALDRIGE 2O 2O An Executive’s Guide to the Criteria for Performance Excellence