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Electronic commerce / Management / Customer experience / Experience design / Service design / Service quality / Customer relationship management / Loyalty business model / Brand / Marketing / Business / Customer experience management


Document Date: 2011-12-09 13:10:25

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City

Orlando / Paris / /

Company

IBM / Disney Co. / Nordstrom / AT&T / Walt Disney / Barnes & Noble / 3M / WalMart / McDonald's / CNN / /

Country

United States / /

Event

M&A / /

IndustryTerm

beverage / retail marketing / Experience management / food service operation / experience management systems / production systems / retail / technology makes / scent management / recent retail service experience engineering project / oil / retail chain / commodity-like products / retail wine outlets / transportation problem / food / favorable word-of-mouth advertising / wire services / checkout software / bank / big city newspaper / manufacturing management paradigm / Experience clue management / /

Organization

IBM Executive Business Institute / /

Person

Leonard Riggio / Lewis P. Carbone / Ray Kroc / Timothy Firnstahl / Stephan H. Haeckel Reprinted / Irene Miller / /

Position

editor / butcher / teller / magnetic head / tempered clerk / physician / experience architect / CEO / Executive / knowledgeable wine stewardess / Company CFO / representative / /

ProvinceOrState

Florida / /

Technology

ATM / /

URL

www.ibm.com/ibm/palisades/ebi / /

SocialTag