East Garden City / Terryville / Whiteside Substations / Boston / Reading / Long Beach / /
Company
Electric & Gas Niagara Mohawk Power Corp. / Pacific Gas & Electric Co Southern California / National Grid LIPA / Rockland Utilities Niagara Mohawk Power Corp. / LIPA Management / NSTAR / Consolidated Edison / JD Power and Associates / Country Life Press / First Call / Authority Connecticut Light & Power Co / San Diego Gas & Electric Co / Electric Rochester Gas & Electric Corp / National Grid / /
Web Based Services Performance / Online/Web-Based Services / large peer utilities / improved customer communications / electricity / web-based services / life-support equipment / mobile web option / media coverage / Online Payment Program / large utilities / /
MarketIndex
Customer Satisfaction / /
NaturalFeature
Valley Stream / /
Organization
Delivery Service / Department of Energy / Energy Information Administration / New York State Public Service Commission / LIPA’s CSI / / /
Position
Contractor National Grid Customer metrics / contractor / Major / representative / /
Microsoft Word - FINAL 2011 Performance Measurement Report.docx