| Document Date: 2014-04-08 20:37:50
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Company Multimedia / Siebel / Oracle Corporation / PeopleSoft / Oracle Contact Center Anywhere / / / Facility ORACLE DATA SHEET A library / / / IndustryTerm contact center solutions / Web-based call control interface / Web-based access / multichannel contact center solution / web callback requests / stand-alone contact center systems / real-time administration tools / real-time dashboards / Web chat/collaboration / corporate hosted solution / contact center technologies / automatic call distributor / on-premise single-site solution / software infrastructure / Web-based user interfaces / Web-based transactions / multitenant contact center solution / Web chats / supervision tools / site-specific technology / media types / supervisory tool / Web callback / Web chat / real-time business intelligence / real-time tools / contact center infrastructure / Voice over IP / / / Position Supervisor / sales representative / supervisor and administrator / coach / supervisor / and administrator / / Technology PSTN / IP Contact Center Technology / automatic call distributor / H.323 / contact center technologies / site-specific technology / operating systems / circuit- switched / VOIP / Interactive voice response / business intelligence / routing algorithm / circuit-switched / /
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