Avaya / Verizon / Quality Management / Optimization Call Recording / AT&T / Calabrio / Strategic Partners / Workforce Management / Netech Spanlink Touchbase North American Communications Resource Inc. / Global eLoyalty Corporation / Jams Technology Presidio Networked Solutions Inc. / Worldwide Technologies Corporate Fact Sheet Nexus IS Inc. / Cisco / Contact Center / /
Continent
Asia / North America / Europe / / /
Event
Business Partnership / /
IndustryTerm
intuitive and practical approach / performance management / spin-out contact center system integrator / contact center software suite / optimization products / installed software / evaluation solution / configurable software / bundled professional services / /
NaturalFeature
Sales Channel / /
Organization
Contact Center / /
Person
Matt Matsui / Michael Coughlin / Tom Goodmanson / Brian Humenansky / Dale Bastian / / /
Position
Vice President of Finance Ownership / Vice President of Product / President and Chief Officer / Administrator Training Supervisor / System Administrator / Vice President of Sale Tim Kraskey / Vice President of Development / dedicated Implementation Engineer / Administrator Desktop Training Manager / Supervisor / and Evaluator / Vice President of Product Strategy and Operations Michael Coughlin / Vice President of Product Strategy and Operations / /
Corporate Fact Sheet OVERVIEW Established: November 1, 2007 Market: Contact Center software for small, mid-sized and large enterprises Offer: Calabrio ONE®, a suite of configurable software, including Call