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Group Policy Statement Quality Our reputation and capability to grow our business depends on our ability to provide products and services that are of a consistent, reliable and high quality, meeting or exceeding our cus
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Document Date: 2015-03-25 10:52:40
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File Size: 212,57 KB
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Company
Rupert Soames Group /
Serco Group plc /
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IndustryTerm
highquality products /
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Position
Chief Executive /
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Technology
SMS /
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SocialTag
Customer satisfaction
Customer
Process management
Customer experience management
Total Improvement Management
Service-profit chain
Business
Marketing
Consumer behaviour