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Customer Escalation Process NWN has the processes and infrastructure in place to support the State of California’s needs. NWN will utilize the same enterprise processes for all offerings under the CALNET3 contract. Cus
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Document Date: 2015-03-30 15:33:43

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File Size: 354,17 KB

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Event

Person Communication and Meetings / /

Organization

Command Center / NWN Command Center / /

Person

Matt Niemann / /

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Position

Assigned Solution Engineer / Manager of Unified Communications and CPM / Manager of Unified Communications Name On-Duty / Backup Assigned Systems Engineer / Assigned Systems Engineer / Title Contract Program Manager / VP Customer Contracts / Engineer / Manager of Unified Communications / Senior Vice President Brian Gai / Backup Assigned Engineer / /

ProvinceOrState

California / /

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