| Document Date: 2007-06-04 12:21:39
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Company State / / Event M&A / / IndustryTerm retail outlets / consumer device / collect call telephone access line / consumer protection law / set-top terminal devices / Cable system operators / cable operator / cable system terminal devices / similar technologies / telephone answering standards / telephone network outages / subscriber with special equipment / converter devices / cable operators / retail / cable system terminal device / cable systems / set-top devices / terminal device / telephone availability / telephone answer time / customer telephone inquiries / municipal law / / Position cable operator representative / trained company representative / representative / responsible officer / customer representative / / Technology encryption / /
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§ [removed]Customer service obligations. (a) A cable franchise authority may enforce the customer service standards set forth in paragraph (c) of this section against cable operators. The franchise authority must provide