Seven Contexts for Service System Design Robert J. Glushko University of California, Berkeley Many of the most complex service systems being built and imagined today combine person-to-person encounters, technology-enhanc

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Date: 2010-12-03 17:34:52 Innovation Electronic commerce Customer experience Service design Service system Service blueprint Customer relationship management Service Usability Marketing Business Customer experience management		Seven Contexts for Service System Design Robert J. Glushko University of California, Berkeley Many of the most complex service systems being built and imagined today combine person-to-person encounters, technology-enhanc Add to Reading List Source URL: people.ischool.berkeley.edu Download Document from Source Website File Size: 1,37 MB Share Document on Facebook

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