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Call centre / Interactive voice response / Customer intelligence / Call center industry in the Philippines / Electronics / Technology / Computer telephony integration / Information technology management / Telephony


Document Date: 2011-08-24 04:50:08

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Company

Upstream Works / First Call / Ascent Group / /

Currency

USD / /

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Facility

University of Western Ontario / /

Holiday

day of the race / /

IndustryTerm

technology metric / measurement tools / back end systems / web transaction / retail credit card / call center reporting systems / above systems / car insurance / telephony / insurance / call center solutions / self service systems / /

Organization

University of Western Ontario / Call Center / /

Person

Fred Reichheld / Rob McDougall Upstream / /

/

Position

Author / sprinter / President and co-founder / leader / R&D Director / company representative / Electrical Engineer / manager / Director for TSB International/Telco Research / author of many / /

Region

Western Ontario / /

Technology

CRM system / PBX / /

SocialTag