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Call Center/Contact Center Support for States A Framework and Reference Guide August 2011
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Document Date: 2014-08-19 21:34:27

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File Size: 3,97 MB

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Facility Business Structure Tasks / Facility Business Structure / /

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purchase equipment / good customer services / reduced processing time / application processing timeliness / application processing workload / imaging / application processing / /

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William Grabner / John Knaus / Chris Pantaleon / Gregg Saxton / Lourdes Padilla / Neal Nolan / Michael Ribar / Washington David Martinez / Shawn Hartline / Jessica Shahin / Meara Grabner / Bret Fichtner / Ramona McKissic / Neva Terry / Mike Settle / Sandy Barton / Elisa Garza / Karen Painter-Jaquess / Leslie Wolfe / Tim O'Connor / Patience Curve / Tricia Cox / Maribelle Balbes / Brian McCall / /

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Indiana / /

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Security Management / /

Technology

54 Open Standards Technology / Computer-Based Training / Knowledge Management System / 41 TECHNOLOGY / Knowledge Management / Computer Telephony / Document imaging / Interactive Voice Response / /

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