| Document Date: 2010-06-24 16:58:26
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City Dublin / Omaha / Amsterdam / / Company Copenhagen Telephone Company / / Continent North America / / Country Netherlands / United States / Canada / Ireland / / Currency USD / / IndustryTerm important tools / telephone service / media-handling skills / continuous search / productivity products / telephone services / workforce management software / communications technologies / retail / telephony / employment law / workforce management systems / stand-alone solutions / advertising campaigns / Web-driven interfaces / e-mail Web collaboration Legend / media channels / workforce management solutions / important solution / outside traditional telephony queue theory / interaction management / call center infrastructure / financial services / telecommunications / telephone / management software / e-application / workforce management / communications problems / workforce management solution / Web collaboration / / NaturalFeature High channel / / Organization Training Call Center / Purdue University Center / Selecting and Training Call Center / US Federal Reserve / / Person A. K. Erlang / Ichak Adizes / / / Position call center scheduler / call/contact center manager / engineer / call center manager / center manager / scheduler / / ProgrammingLanguage Erlang / / ProvinceOrState Nebraska / New Brunswick / / Technology LAN / CRM / communications technologies / key CRM-enabling technology / Predictive dialer / /
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3 Organizing and Managing the Call Center You don’t know what you don’t know until you know it…the right solution is a continuous search for the right solution. Dr. Ichak Adizes