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Interactive voice response / Call centre / Customer experience / Dialer / Customer satisfaction / Call center industry in the Philippines / Contact centre / Customer service / Customer intelligence / Marketing / Customer experience management / Business


3 Crucial Tools for the Next-Generation Contact Center JED HEWSON Director: 1Stream
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Document Date: 2015-02-23 05:09:58

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Company

Promoters / JED HEWSON / DMG Consulting / Liveperson / Twitter / Passives / Facebook / /

Continent

Africa / /

Country

South Africa / /

Facility

York University / University of Cape Town / /

IndustryTerm

Call center technology providers / multi-country managed services / vendor solutions / Social media / centre technology / hosted telephony / technology needs / e-commerce / contact centre management software / technology / telecommunications industry / measurement tools / technology services / social media agents / social media connector / quality measurement tools / research tool / multi-media applications / customer satisfaction measurement tool / web chat / /

Organization

National Park Service / York University / SOUTH AFRICAN CONTACT CENTER / first Contact Center / first Hosted Call Center / University of Cape Town / /

Person

Fred Reichheld / BRUCE VON MALTITZ / /

Position

driver / CEO / collector / Director / single manager / Director a Technology / administrator / researcher / CONTACT CENTER EXECUTIVE / /

Region

South Africa / /

Technology

centre technology / cell phones / ATM / rapidly changing technology / VOIP / /

URL

www.1stream.co.za / /

SocialTag