Yes, FCR continues to be a leading indicator for call center performance in 2013 By Dina Vance, Senior Vice President of Sales - Call management - Document - PDFSEARCH.IO

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	Yes, FCR continues to be a leading indicator for call center performance in 2013 By Dina Vance, Senior Vice President of Sales & Marketing/Managing Director of North American Operations, Ulysses Learning First call resol Add to Reading List Document Date: 2014-06-17 09:27:48 Open Document File Size: 128,64 KB Share Result on Facebook Company North American Operations / / Event Natural Disaster / / NaturalFeature East Coast / / Person Smith / Ulysses Learning / Dina Vance / / Position Senior Vice President of Sales & Marketing/Managing Director / / Region East Coast / / Technology simulation / / SocialTag Telephony Customer experience Customer experience management Call centre Computer telephony integration

Yes, FCR continues to be a leading indicator for call center performance in 2013 By Dina Vance, Senior Vice President of Sales & Marketing/Managing Director of North American Operations, Ulysses Learning First call resolAdd to Reading List