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Interactive voice response / Automation / Computer telephony integration / Electronics / Screen pop / Call centre / Customer support / Plum Voice / Telephony / Electronic engineering / Technology


Case Study: California Department of Child Support Services IVR & Multi-site Contact Center Implementation Overview In 1999, legislative reform created a new State Department of
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Document Date: 2010-09-09 12:18:45

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File Size: 742,42 KB

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City

Centralized Genesys / /

Company

PTP / Performance Technology Partners LLC / /

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IndustryTerm

excellent services / statewide centralized contact center solution / contact center solution / project management / telephony subject matter experts / telecommunications network / statewide contact center solution / Voice Over IP / /

Organization

Department of State / State Department / Department of Child Support Services / California Department of Child Support Services IVR / /

Person

Shannon Kuzmich / /

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Position

Supervisor / Manager / State / Project Manager / /

Technology

Computer Telephony Integration / VOIP / Interactive Voice Response / PBX / /

URL

www.performtechnology.com / /

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